Kategorie: ‘Support, Services & Updates’
The Welcome Week for the Summer Semester 2023
Source: Own illustration
The first three weeks of the semester are over and introductory events have already taken place. Did you also attend the Welcome Week before the start of the semester? This series of events offers international students in particular the opportunity to familiarize themselves with the services and processes of RWTH Aachen University.
The IT Center was present again this year. On March 23, 2023, we gave a live digital presentation on our IT services. On March 30, 2023, we were even live on site at the Freshers’ Fair, offering advice and support to new students. The following blog post is a follow-up of the Welcome Week and also includes assistance for a successful semester.
We Are There for You During Our Company Excursion!
Source: Freepik
On Friday, April 21, 2023, our annual company excursion will take place. As a result some employees of the IT Center, including the IT-ServiceDesk, won’t be available on this day. Therefore, there may be occasional delays in ticket processing or availability by phone.
However, the opening hours of the IT-ServiceDesk will not be affected: Read the rest of this entry »
Coscine Passes into Regular Operation!
Source: Own illustration
The time has come! Coscine – the platform for research data management (RDM) is moving into regular operation as of April 2023 and we are popping the corks!
Find out more about how Coscine came to be and what it means for you in this blog post.
Selfservice Tutorials to Start off the Semester
Source: Freepik
The new semester has started and as students you have a big to-do list to work through.
As a little support, we have gathered a few Selfservice videos for you in this post today.
Welcome to the Summer Semester 2023!
Source: Unsplash.com
It’s that time again: A new semester begins.
We welcome you and wish you a successful summer semester 2023!
Studying has become much more digital in recent years. This means that you don’t just learn from books, but also a lot on your laptop, tablet, and smartphone. Are you already connected? Read the rest of this entry »
New software environment and operating system
for CLAIX
Source: Freepik
Maybe you have already noticed – the changeover to a new Linux distribution on the CLAIX has been going on for some time. Now it goes into the final phase, so that the old operating system CentOS 7 will be replaced by Rocky Linux 8.7. It is compatible with Red Hat Enterprise and brings a few changes.
Read the rest of this entry »
Call Center World in Berlin
Quelle: Own Illustration
For More Performance in Customer Dialogue
This year, the trade fair “Call Center World” – CCW for short – took place from February 28 to March 2,2023. The central theme of the 24th International Congress Fair for Innovative Customer Dialogue this year was “Total Experience Management”. Customer experience across all channels and excellent service solutions were the focus of the exhibitors at the fair. In addition to 6,500 international visitors and 200 exhibitors, the IT Center also visited the trade fair in Berlin. What is currently happening in the service industry? What new technologies await us? What will advance customer service? Exhibition stands, speaker forums and demo talks informed visitors about the current trends and movements in the customer dialogue industry. On two exciting days at the fair, we spoke with many exhibitors from the various companies. One thing became clear to us very quickly: new AI technologies such as chat bots and voice assistants, as well as customer experience across all channels, are indispensable in the current world of customer service.
New Semester, New RWTHapp
Quelle: Eigene Darstellung
New RWTHapp? That’s right – just in time for the start of the summer semester 2023, you will be able to use the app in a new design with new and improved functionalities from April 3, 2023.
Spoiler: The long-awaited Dark Mode is finally available!
Did you know that this app has been around for ten years in November? We’ve published a few posts about the RWTHapp here on the blog over the past few years, reflecting its evolution. Feel free to check them out! Read the rest of this entry »
Renaming: RWTH Service and L²P Get a New Name
New name, but nothing new behind it! Source: Own illustration
The IT Center has two account renamings for two services to announce! As of March 23, 2023, the account “RWTH Service” will be renamed “RWTH-E-Mail” and the account ” L²P” will be renamed “RWTH Collaboration”. What the name changes mean for you and what the background for the renaming is, you can find out in this blog post! (*)
Shutdown of the IT-Shop
Source: Freepik
On 01.03.2023 the IT-Shop was shut down. As a member of an institute, a student association or a student council, you had the possibility to order your own blog or website for your external representation via the IT-Shop. MySQL databases could also be ordered via the this Shop.
Of course these services are still available, only the ordering process has changed.
