Schlagwort: ‘Support’
Omnichannel Telephony: Bilingualism
Source: Freepik
After around three successful years with our omnichannel system, we are taking the next step: in order to meet the modern requirements of an international university, we are making our telephone system bilingual to make communication more efficient and user-friendly. But what exactly does that mean? And what is behind our omnichannel system?
IT Center Satisfaction Survey 2024 – Your Opinion Counts!
Source: Freepik
This week our IT Center Satisfaction Survey 2024 started. This survey is aimed at all people who use the services of the IT Center.
In order to continuously improve the quality of services and support through our various communication channels, we conduct a satisfaction survey every year. The survey is anonymous.
Welcome to the Winter Semester 2024/2025!
Source: Pixabay
How can time pass so quickly that we are already seeing each other again for the new winter semester? Or that we are meeting for the first time.
Whether “old” or “new” – we would like to welcome you all to the winter semester 2024/2025.
Studying has become much more digital in recent years. Laptops, tablets and smartphones have become indispensable.
Are you already connected?
Changed Opening Hours on September 27, 2024
Source: Freepik
Due to an internal event, the IT-ServiceDesk will only be open for you during limited opening hours on Friday, September 27, 2024.
Access to the IT-ServiceDesk Blocked
Since July 11, 2024, the construction work has been completed and access to the IT-ServiceDesk is once again possible as usual via the upper entrance!
Source: Pixabay.com
Temporary Construction Work at Seffenter Weg 23
From Friday, June 21, 2024, the upper entrance to the IT Center service building at Seffenter Weg 23 and thus also the entrance to the IT-ServiceDesk will be closed for approximately 14 days due to paving work. This means that the entrance to the IT-ServiceDesk cannot be used either.
During this time, the parking lot will be closed to cars and bicycles. The disabled parking space will be relocated to the parking lot to the right of the main entrance to the IT Center (Seffenter Weg 23 / corner of Kopernikusstraße).
Changed Opening Hours
Source: Freepik
Due to internal events, the IT-ServiceDesk will only be available to you during limited opening hours on June 14 and June 21, 2024.
Availability During the Company Excursion
Source: Freepik
Our annual company excursion will take place on Friday, April 19, 2024, which means that some employees of the IT Center and the IT-ServiceDesk will not be available on this day. In some cases, there may be delays in ticket processing or telephone availability.
Time to say goodbye, RWTH-Tenant!
Source: Pixabay
Some time ago, we already started cleaning up the Microsoft accounts in the old RWTH-Tenant. First, it was the turn of the students of RWTH Aachen University.
Now we will continue with the Microsoft accounts of the employees, so that at the end of the clean-up campaign we can duly say goodbye to the RWTH-Tenant.
In today’s article, we’ll explain what the clean-up campaign is all about, what you should look out for, and where you need to take action yourself.
New Availability Times at the IT-ServiceDesk
Source: Martin Braun
To optimize accessibility and turnaround times, we are changing IT Service Desk hours from February 2024.
Changed Opening Hours – December 8, 2023
Source: Freepik
Due to an internal event, the IT Center will only be open for you during limited opening hours on Friday, December 8, 2023. Read the rest of this entry »
