IT Center Blog

Schlagwort: ‘Chat Support’

New Availability Times at the IT-ServiceDesk

January 22nd, 2024 | by
Wall clock showing 4 past twelve.

Source: Martin Braun

To optimize accessibility and turnaround times, we are changing IT Service Desk hours from February 2024.

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We Are There for You During Our Company Excursion!

April 19th, 2023 | by


Illustration „We are Open“

Source: Freepik

On Friday, April 21, 2023, our annual company excursion will take place. As a result some employees of the IT Center, including the                    IT-ServiceDesk, won’t be available on this day. Therefore, there may be occasional delays in ticket processing or availability by phone.

However, the opening hours of the IT-ServiceDesk will not be affected: Read the rest of this entry »

Two Years Omnichannel

February 3rd, 2023 | by

In most cases, the IT-ServiceDesk is the first point of contact for technical problems concerning the services of RWTH Aachen University.

Light bulb with drawing graph

Source: Freepik

But how do you contact us?
Of course, in the way that is most convenient for you. Either via our chat support, by mail, by phone or via our ticket portal.

In order for you to be able to report in any way you want and at the same time for us to be able to handle any incoming request efficiently and with high quality, the Omnichannel tool was introduced.

And now we are celebrating the two-year anniversary of this tool. Thanks to this tool, for the past two years we have been able to manage customer requests more easily and efficiently, as we now have them from chat and phone bundled in one system.

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New Design and new Features – the new Chat

May 2nd, 2022 | by
Speech bubbles with Chat Support at the IT Center

Source: Own illustration

Since 2015, in addition to phone and personal support, the IT Center’s Service & Communication department has also been providing chat support. By using this service, you can get in touch with the IT Center’s support team quickly and easily.

By now, our chat support has become indispensable. No matter whether you have questions about RWTHonline and RWTHmoodle, are surfing the IT Center website or visiting our IT Center Help documentation portal, you can send us your questions with just one click on the Chat Support button at the bottom of the screen. Many of your concerns can already be solved quickly and conveniently via this channel. Due to the increased number of enquiries, our availability via Chat Support was extended in March 2020. As of this date, you can reach us via chat from 7:30 a.m. to 6:00 p.m.. In addition, the chat support has now also been connected to our omnichannel system.

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(Deutsch) Chat Support: Wir haben gefragt, ihr habt geantwortet

October 30th, 2020 | by

Sorry, this entry is only available in German.

Limited availability of support on 21.10.2020

October 20th, 2020 | by

Tomorrow, on Wednesday, October 21, 2020, the chat support is only available until 4 pm due to an internal online event.

But this is no reason for concern, as the IT Services are of course still guaranteed at all times!

Source: Unsplash

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The IT-ServiceDesk Chat Support – We Want Your Feedback!

June 15th, 2020 | by
Du hast Fragen zu den IT-Services? Im Chat Support hilft dir das Team des IT-ServiceDesk schnell und professionell bei der Lösung deiner Anliegen. (Bild:

Do you have questions about the IT-Services? The IT-ServiceDesk team will help you quickly and professionally to solve your concerns in the Chat Support.
Source: Pixabay

The Chat support of the IT-SeviceDesk is an easy and quick way to contact the support team of the IT Center. Currently the Chat Support is available for you from Monday to Friday between 07:30am and 06:00pm. Due to the current situation we are unfortunately not able to support you personally at our IT-ServiceDesk locations, so we have extended our chat times to support you even longer.

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