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IT Center Blog

Schlagwort: ‘IT Center Help’

Deactivation of the Feedback-Function

August 31st, 2022 | by

 

Feedback written with chalk on a blackboard

Source: pixabay.com

As we already know, everything has an end at some point.

So does our ticket feedback. After more than a year of testing, it’s time to say goodbye to our feedback function.

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How to Use IT Center Help – a Guide for our Docuportal

August 12th, 2022 | by
Screenshot of the home page of IT Center Help

Source: Own illustration

As the central IT service provider of RWTH Aachen University, the IT Center offers numerous services for RWTH members. Whether right at the beginning when redeeming the ConnectMe coupon or for using W-Lan, VPN, Software & Co. – sooner or later everyone who studies or works at RWTH Aachen University uses the services we provide and may need support or have questions. For this reason, we maintain a detailed documentation portal with practical step-by-step instructions and information about IT Center Services: IT Center Help. Today we introduce you to our portal and give you helpful tips & tricks on how to use it. Read the rest of this entry »

The IT Center Picture Puzzle: Service & Communication Department

August 3rd, 2022 | by
Interview photo with the Head of Department Service & Communication

Source: Own illustration

#MeetMeWednesday: We continue with our series “The IT Center Picture Puzzle“. This time we have an exciting interview with the head of department Sarah Grzemski in store for you.

The word “communication” is synonymous with the Service & Communication (SeKo) department. The reason for this will be presented to you in the current blog post. We provide exciting insights behind the various scenes of the department, which, by the way, do not only consist of support requests 😊 …. We present what makes the department special and what current projects and developments are currently in the pipeline. Be curious!

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New features in IT Center Help

February 14th, 2022 | by
Rating and sharing function FAQ

Rate & Share FAQ Posts (Source: IT Center Help)

Practical step-by-step instructions, useful quicklinks, helpful information or FAQ – our documentation portal IT Center Help provides you with answers to countless questions about the IT Center’s services for studying, teaching and research.

Since its launch in July 2020, we have continuously optimized our portal based on your feedback and adapted it to your needs. Today, we would like to introduce you to two new features in IT Center Help, which you can now put through their paces. Read the rest of this entry »

Old Link, New Structure – Our RWTHmoodle Documentation is Now Available in IT Center Help!

August 3rd, 2020 | by

How do I create a course room? Who can use RWTHmoodle? And how do I upload a video?

RWTHmoodle in IT Center Help!

For these and many more questions about RWTHmoodle we have built up a comprehensive documentation since the start of the teaching and learning platform in summer semester 2019. Here, our users can find many answers and, with the help of click-through instructions, create and try out activities in the RWTHmoodle course rooms themselves.

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Curtain up and Stage Clear for IT Center Help!

July 24th, 2020 | by

Goodbye doc.itc! Hello IT Center Help!

IT Center Help - Here you will find answers to your questions. No matter if it is about eduroam or RWTHmoodle. Find instructions and information easily, fast and comfortable.

IT Center Help – Here you will find answers to your questions. No matter if it is about eduroam or RWTHmoodle. Find instructions and information easily, fast and comfortable. (help.itc.rwth-aachen.de)

It is time! We have been waiting for this for a long time and could hardly wait. We have designed, developed, tested, optimized and asked for your feedback. IT Center Help is now officially the new documentation platform of the IT Center of RWTH Aachen University. Here you can find all information about the IT Center Services, instructions for applications for study and teaching and much more.

With the Go Live of IT Center Help we also say goodbye to our documentation portal doc.itc.rwth-aachen.de. For more than six years, we have been providing information about IT Center Services and instructions for you here.

Now we want to support you with IT Center Help on a new page with a modern look and a user-friendly interface in the matter of IT services.

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Relaunch of the Documentation Portal

July 15th, 2020 | by

Documentation Portal Becomes IT Center Help

The documentation portal has served its duty. After many years of good service, the successor is already in the starting blocks. (doc.itc.rwth-aachen.de)

The documentation portal has served its duty. After many years of good service, the successor is already in the starting blocks. (doc.itc.rwth-aachen.de)

What began a good six years ago is now taking on a new form. Join us on a short trip down memory lane – and back on the road to the future.

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Test IT Center Help! –What Do You Think of the New Documentation Platform?

June 17th, 2020 | by
Dein Feedback ist uns wichtig!

We want your feedback! (Bild: pixabay.com)

Now it’s up to you! What do you think?

Instructions, information and FAQs – you already know our documentation portal doc.itc. Now, we want to know what you think of IT Center Help! Our documentation portal “doc.itc” will soon be replaced by the new documentation platform IT Center Help. You can be one of the first to test IT Center Help, the completely revised successor of doc.itc.

The prototype is ready for testing and you can participate!

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