Schlagwort: ‘IT Center Help’
Freshers’ Fair 2026
Source: Own Illustration
As part of RWTH Aachen University’s Welcome Week, the IT Center was represented at the Freshers’ Fair in the foyer of the Audimax on Wednesday, April 8, 2026. Between 1 and 4pm, numerous international students took the opportunity to learn about key services and receive immediate assistance.
Basics at RWTH: Using the VPN
Source: Own Illustration
At RWTH Aachen University, the Virtual Private Network (VPN) provides an important and secure connection to the university network. This connection is secured by encryption protocols such as TLS. VPN ensures that all data traffic – either to the RWTH network or, depending on the configuration, also to the Internet – is routed via a so-called “tunnel”. This tunnel protects the data on its way between your end device and the VPN server, where it is then integrated into the RWTH network. In the “Full Tunnel”, for example, requests from your device for external services appear with an IP address of RWTH Aachen University. In this article, we explain how you can set up and use the RWTH VPN service.
IT ServiceDesk: A Look Behind the Scenes
Source: Own Illustration
For many customers, IT support often looks like this: A click of a call or an email to the IT-ServiceDesk, and a short time later the problem is solved. But what happens behind the scenes to ensure that everything runs smoothly? In this blog post, we provide an insight into the varied day-to-day work of the IT-ServiceDesk.
Halloween: The Nightmares of Cyber Security
Source: Freepik
Fear. A feeling that probably all of us are familiar with. Especially around Halloween, the potential for scares increases. Be it the fear of disguised, made-up figures or even the worry that your sensitive data will fall into the hands of unauthorized persons. Perhaps it’s no coincidence that October of all months is IT Security Month? In this article, we take a look at a few “IT horror stories”, how you can protect yourself from them and share some interesting figures.
Welcome to the Winter Semester 2023/2024!
Source: Freepik
The city is filling up with young people, the leaves are slowly starting to turn colorful. This can only mean one thing: A new winter semester is about to begin!
We welcome you and wish you a successful winter semester 2023/2024!
Studying has become much more digital in recent years. This means that people are not only learning from books but also a lot on their laptops, tablets and smartphones. Are you already connected?
Ticket Tool Info – Part 2: Advantages of the Ticket-Portal
Source: Own illustration
The second part of our Ticket Tool-Info series of articles is about the Ticket-Portal and its advantages. After informing you about our ticket tool and its functions in the first article, we would like to take a closer look at our Ticket-Portal in this article, through which you can easily and simply send us all your inquiries, whether technical or not. From logging in to the user-friendly interface to tracking progress to the status of your ticket – the Ticket-Portal offers you everything you need.
Happy Birthday – 3 Years of IT Center Help!
Source: Freepik
Since July 2020, the documentation portal IT Center Help accompanies you and us. In this portal you will find answers to your questions about the IT Center’s IT services, such as eduroam, RWTHmoodle or HPC. Especially as new students or employees it is often difficult to find your way through the IT jungle. Among other things, illustrated step-by-step instructions and FAQs are available to help you.
As the IT service provider of RWTH Aachen University, it is very important to us to make our IT services as easy to understand as possible. To give you an insight into IT Center Help and at the same time celebrate the third birthday of the documentation portal, we would like to take you on a short time travel with this blog post.
Don’t Despair – Contact the IT Center!
Source: Freepik
You study at RWTH Aachen University or even work for the university and encounter technical challenges from time to time? Then this is the right blog post for you! Here we will show you how you can best find a remedy and how you can reach us if things do get tricky.
New SSID – RWTH institutes – in the WLAN
RWTH Aachen University offers wireless data communication (via WLAN) to all WLAN enabled devices throughout the university. This WLAN service is offered by WLAN access points.
Source: Freepik
These access points broadcast one or more SSID’s, which the devices can connect with and thus get internet access. The term SSID stands for Service Set Identifier and is simply the name of a WLAN network. RWTH offers many SSID’s such as:
- eduroam for students, employees and guests of participating institutes
- RWTH-guests for quests without an eduroam identification
- RWTH-devices for IoT devices, e.g. measuring instruments and sensors
Deactivation of the Feedback-Function
Source: Pixabay
As we already know, everything has an end at some point.
So does our ticket feedback. After more than a year of testing, it’s time to say goodbye to our feedback function.
