IT Center Blog

Schlagwort: ‘IT Center Help’

Welcome to the Winter Semester 2023/2024!

October 9th, 2023 | by
Collage with PC screen, light bulb, chemical signs, microscope and book

Source: Freepik

The city is filling up with young people, the leaves are slowly starting to turn colorful. This can only mean one thing: A new winter semester is about to begin!

We welcome you and wish you a successful winter semester 2023/2024!

Studying has become much more digital in recent years. This means that people are not only learning from books but also a lot on their laptops, tablets and smartphones. Are you already connected?

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Ticket Tool Info – Part 2: Advantages of the Ticket-Portal

September 4th, 2023 | by
Ticket with info on the upcoming maintenance of the ticket tool from 12 to 13 September 2023

Source: Own illustration

The second part of our Ticket Tool-Info series of articles is about the Ticket-Portal and its advantages. After informing you about our ticket tool and its functions in the first article, we would like to take a closer look at our Ticket-Portal in this article, through which you can easily and simply send us all your inquiries, whether technical or not. From logging in to the user-friendly interface to tracking progress to the status of your ticket – the Ticket-Portal offers you everything you need.

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Happy Birthday – 3 Years of IT Center Help!

July 31st, 2023 | by
Text box with Happy Birthday and 3 candles

Source: Freepik

Since July 2020, the documentation portal IT Center Help accompanies you and us. In this portal you will find answers to your questions about the IT Center’s IT services, such as eduroam, RWTHmoodle or HPC. Especially as new students or employees it is often difficult to find your way through the IT jungle. Among other things, illustrated step-by-step instructions and FAQs are available to help you.

As the IT service provider of RWTH Aachen University, it is very important to us to make our IT services as easy to understand as possible. To give you an insight into IT Center Help and at the same time celebrate the third birthday of the documentation portal, we would like to take you on a short time travel with this blog post.


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Don’t Despair – Contact the IT Center!

January 9th, 2023 | by
Four call center figures with headset

Source: Freepik

You study at RWTH Aachen University or even work for the university and encounter technical challenges from time to time? Then this is the right blog post for you! Here we will show you how you can best find a remedy and how you can reach us if things do get tricky.

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New SSID – RWTH institutes – in the WLAN

December 16th, 2022 | by

RWTH Aachen University offers wireless data communication (via WLAN) to all WLAN enabled devices throughout the university. This WLAN service is offered by WLAN access points.

Wifi Logo

Source: Freepik

These access points broadcast one or more SSID’s, which the devices can connect with and thus get internet access. The term SSID stands for Service Set Identifier and is simply the name of a WLAN network. RWTH offers many SSID’s such as:

  • eduroam for students, employees and guests of participating institutes
  • RWTH-guests for quests without an eduroam identification
  • RWTH-devices for IoT devices, e.g. measuring instruments and sensors

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Deactivation of the Feedback-Function

August 31st, 2022 | by


Feedback written with chalk on a blackboard

Source: Pixabay

As we already know, everything has an end at some point.

So does our ticket feedback. After more than a year of testing, it’s time to say goodbye to our feedback function.

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How to Use IT Center Help – a Guide for our Docuportal

August 12th, 2022 | by
Screenshot of the home page of IT Center Help

Source: Own illustration

As the central IT service provider of RWTH Aachen University, the IT Center offers numerous services for RWTH members. Whether right at the beginning when redeeming the ConnectMe coupon or for using W-Lan, VPN, Software & Co. – sooner or later everyone who studies or works at RWTH Aachen University uses the services we provide and may need support or have questions. For this reason, we maintain a detailed documentation portal with practical step-by-step instructions and information about IT Center Services: IT Center Help. Today we introduce you to our portal and give you helpful tips & tricks on how to use it. Read the rest of this entry »

The IT Center Picture Puzzle: Service & Communication Department

August 3rd, 2022 | by
Interview photo with the Head of Department Service & Communication

Source: Own illustration

#MeetMeWednesday: We continue with our series “The IT Center Picture Puzzle“. This time we have an exciting interview with the head of department Sarah Grzemski in store for you.

The word “communication” is synonymous with the Service & Communication (SeKo) department. The reason for this will be presented to you in the current blog post. We provide exciting insights behind the various scenes of the department, which, by the way, do not only consist of support requests 😊 …. We present what makes the department special and what current projects and developments are currently in the pipeline. Be curious!

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New features in IT Center Help

February 14th, 2022 | by
Rating and sharing function FAQ

Source: Own illustration

Practical step-by-step instructions, useful quicklinks, helpful information or FAQ – our documentation portal IT Center Help provides you with answers to countless questions about the IT Center’s services for studying, teaching and research.

Since its launch in July 2020, we have continuously optimized our portal based on your feedback and adapted it to your needs. Today, we would like to introduce you to two new features in IT Center Help, which you can now put through their paces. Read the rest of this entry »

Old Link, New Structure – Our RWTHmoodle Documentation is Now Available in IT Center Help!

August 3rd, 2020 | by

How do I create a course room? Who can use RWTHmoodle? And how do I upload a video?

RWTHmoodle in IT Center Help!
Source: Own illustration

For these and many more questions about RWTHmoodle we have built up a comprehensive documentation since the start of the teaching and learning platform in summer semester 2019. Here, our users can find many answers and, with the help of click-through instructions, create and try out activities in the RWTHmoodle course rooms themselves.

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