Schlagwort: ‘Support’
#letstalkaboutIT – What Topics are you most Interested in?
![](https://blog.rwth-aachen.de/itc/files/2022/04/Idea-300x169.png)
Source: Pixabay
With our postings, we would like to achieve exactly one thing:
To inform you about the latest information about the services of the IT Center and to share valuable tips and tricks with you.
But what are you most interested in?
Let us know!
New Design and new Features – the new Chat
Since 2015, in addition to phone and personal support, the IT Center’s Service & Communication department has also been providing chat support. By using this service, you can get in touch with the IT Center’s support team quickly and easily.
By now, our chat support has become indispensable. No matter whether you have questions about RWTHonline and RWTHmoodle, are surfing the IT Center website or visiting our IT Center Help documentation portal, you can send us your questions with just one click on the Chat Support button at the bottom of the screen. Many of your concerns can already be solved quickly and conveniently via this channel. Due to the increased number of enquiries, our availability via Chat Support was extended in March 2020. As of this date, you can reach us via chat from 7:30 a.m. to 6:00 p.m.. In addition, the chat support has now also been connected to our omnichannel system.
More transparency for you –
the support level is now viewable in the ticket portal
![Screenshot of the overview page in the ticket portal](https://blog.rwth-aachen.de/itc/files/2021/07/Ticket-Portal_Teaser.png)
Source: Pixabay
The IT-ServiceDesk is the central point of contact for all questions relating to the IT Center’s IT services. The support requests we receive every day are very diverse. To avoid losing track of them, all requests are recorded as “tickets”, assigned a unique ticket number/reference number for further tracking, and stored in an IT service management tool for further processing. To increase the transparency of ticket processing for our users, the IT Center offers a web interface to the Ticket-Portal.
Read the rest of this entry »
The IT-ServiceDesk is reopening for personal support!
!["Open"-Sign](https://blog.rwth-aachen.de/itc/files/2021/07/open-4033043_1920-300x193.jpg)
Source: Pixabay
We can finally welcome you in person again! Our IT ServiceDesk is reopening and you can get our assistance directly on site. Read the rest of this entry »
User Satisfaction Survey 2020 – Your Opinion is Wanted!
The IT Center’s annual user satisfaction survey was launched this week, as we would like to hear from you again this year how you rate our services and support.
![](https://blog.rwth-aachen.de/itc/files/2020/10/markus-winkler-jOkfw6YfRGs-unsplash-1024x683.jpg)
Source: Unsplash
Reopening of the IT-ServiceDesk – Personal Support
Only with an appointment and in compliance with the hygiene measures!
From Tuesday, 20.10.2020, it will again be possible to take advantage of the personal support of the IT-ServiceDesk. The prerequisite for this is an appointment and, of course, compliance with the hygiene measures for protection and containment of the corona virus. All information about the special circumstances, the booking of appointments and the updated range of services can be found in this blog post.
![From Tuesday, 20.10.2020, we will again be on site for you in personal support.](https://blog.rwth-aachen.de/itc/files/2020/10/james-lee-c0HH4m75jYA-unsplash-1-1024x768.jpg)
Source: Unsplash