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Kategorie: ‘IT-Verantwortliche’

Restricted opening hours of IT-ServiceDesk on October 1st 2021

September 28th, 2021 | by
Symbolic picture: Lettering "SUPPORT" with a smiling smiley face full of the O

Source: Pixabay.com

Due to an internal event, the opening hours of the IT-ServiceDesk will be restricted on Friday, October 1st 2021.

How you can reach us on this day:

  • By phone from 7:30 am to 4:00 pm: You can reach us easily and reliably by phone via the number +49 241/80-24680.
  • By e-mail: You can also contact us by e-mail at servicedesk@itc.rwth-aachen.de.
  • Chat support is closed on this day.

On this day, longer waiting and processing times must be expected, as not all employees are available due to the in-house event.

We therefore ask for a little patience on the phone.

Thank you for your understanding. From Monday, October 4th 2021, we will be available again in full staff at our usual opening hours.

 

Responsible for the content of this article is Kerstin Kesper.

Background knowledge on the research data storage

September 24th, 2021 | by
Cyperspace data cable electronic

Picture: Pixabay

We already reported on the commissioning of the new research data storage system at the beginning of the year. In this article, we take a closer look at the process level of the storage system.

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NHR4CES News – New project categories when applying for computing time

September 22nd, 2021 | by
Woman sitting in front of a computer

Source: IT Center.

Since November 2020, the IT Center of RWTH Aachen University is a National High Performance Computing Center (NHR). Together with seven other funded computing centers in the NHR network, we offer scientists from all over Germany the opportunity to use computing resources and expertise for high-performance computing. RWTH Aachen University and TU Darmstadt have joined thematically to form the “National High Performance Computing Center for Computational Engineering Sciences” (NHR4CES), and thus cooperate in the context of NHR.

For years, RWTH Aachen University, like TU Darmstadt, has successfully operated high-performance computers of national importance – so-called Tier 2 computers. Parts of both systems have since been open to academic researchers from all over Germany. In this way, HPC is promoted nationwide and further funding is ensured.

Because of the alliance is now changing the way computing resources are requested and granted.

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New Layout for the SelfService

September 20th, 2021 | by

After the PasswordReset got a new design on July 15, 2021, we are now working on a new look for the SelfService. The SelfService is a system that allows you to view and partially edit your personal data in the Identity Management.

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Follow-up report: That was this year’s ErstiEvent of our new MATSE2021

September 17th, 2021 | by

After the new MATSE trainees spent the first day of their dual training with their training employers, all 110 new trainees were welcomed by the MATSE training group on Sept. 2, 2021.

 

 

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Onboarding – Digitally and with Heart
Successfully onboarding employees

September 15th, 2021 | by
Two women in a video conference smile at the camera

Nicole Kaminski interviewed as mentor for new employees

Nicole Kaminski is deputy group leader of the Marketing & Events group at the IT Center. She regularly accompanies new employees as they start their new jobs. In this interview, she tells us more about the responsibilities of the mentor role and the onboarding process in the Service & Communications department. Read the rest of this entry »

IT Center Help – Your Lifesaver in IT Matters

September 13th, 2021 | by
A life ring hanging on a stone wall.

Source: freepik.com

Have you forgotten the password to your RWTH e-mail account? Or are you new at the IT Center and need to insert a coupon for your employee email? Maybe you want to register the campus WLAN eduroam on a new device.

Many questions you can get answers to. Moreover, you don’t even have to pick up the phone or start a chat to get them. Because the solution to all of them is called IT Center Help. Never heard of it? Then we need to change that very quickly!

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A high-performance alliance
Association for National High Performance Computing founded

September 10th, 2021 | by
Eight men smile at the camera

The representatives of the founding members (from left to right): Dr. Thorsten Reimann, Prof. Gerhard Wellein, Prof. Wolfgang Nagel, Prof. Ramin Yahyapour, Prof. Christof Schütte, Prof. Martin Frank, Prof. Christian Plessl, Prof. Matthias S. Müller

On August 23, 2021, eight computing centers of universities or university alliances came together and founded the Association for National High Performance Computing – NHR-Verein e. V..

The association ensures coordination among each other and the supra-regional, sustainable and resource-efficient use of computing capacity and expertise. The foundation of the association focuses on the achievement of essential goals in National High Performance Computing (NHR).

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Congratulations – MATSE successfully complete their training at RWTH Aachen University!

September 8th, 2021 | by

Cheers to our Matse!

New ones come – old ones go.

After we welcomed our newcomers on September 02, the virtual IHK certificate award ceremony of our graduates of this year took place last Monday, September 06, 2021.

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Macros – Our Measures For Your Security

September 1st, 2021 | by
Illustration data theft

Photo: Freepik

E-mails are often misused for phishing attempts and to spread malware. Especially emails with file attachments should be checked critically. In our first article on macros, we explained what macros are and why they can be dangerous. In today’s article, you will learn what precautions are now being taken, what alternative options are available for sending documents, and what precautions you can take to protect yourself from files with dangerous macros. Read the rest of this entry »