Categories
Pages
-

IT Center Blog

Kategorie: ‘IT-Managers’

Hooray, Hooray the New Backup System Is Here!

August 19th, 2022 | by
Screen capture of the log-in area of the web console

Source: Own illustration

Trust is good, backup is better! If you can rely on a good backup of data and systems, you are already on the safe side. We know that this time it took a little longer than planned, but we would like to take this opportunity to thank all at RWTH Aachen University backup admins for their patience and trust. Of course, we would also like to thank our Friendly User Group, which has accompanied us since February ’22. Therefore we are even more happy to announce: We are ready to go! To the clients, install, register and assign server plan! You can read more about it in this article.

Read the rest of this entry »

Fast, Organized, Reliable – Our Ticket Portal

August 17th, 2022 | by

Whether it be about eduroam, VPN, RWTH Single-Sign-On or RWTHonline, if you have questions about the IT services of RWTH Aachen University, we are there to assist you. Our main purpose is not only to inform you about news, changes, malfunctions or maintenance, with our IT-ServiceDesk we are also your direct point of contact in case you have any questions or problems. As the central contact point for students, employees, institutes and cooperation partners of RWTH Aachen University, the requests we receive are numerous and particularly diverse. To ensure that every inquiry can be answered quickly and reliably, we use a so-called ticket system. This system is the central communication interface between us and you. But not only we benefit from this tool, you can also use it. In this post, we will show you how to do so and what advantages our ticket portal has up its sleeve for you.

Read the rest of this entry »

Cyber-Security-Awareness-Training at RWTH – a Review

August 15th, 2022 | by
Padlock in front of world map

Source: Pixabay

No more simulated phishing emails in your inbox? No more access to the eLearning program for employees of the RWTH? That can only mean one thing: the cyber security awareness training at RWTH Aachen University ended for the time being on May 09, 2022.

Today we look back on the training and share the results with you. Read the rest of this entry »

How to Use IT Center Help – a Guide for our Docuportal

August 12th, 2022 | by
Screenshot of the home page of IT Center Help

Source: Own illustration

As the central IT service provider of RWTH Aachen University, the IT Center offers numerous services for RWTH members. Whether right at the beginning when redeeming the ConnectMe coupon or for using W-Lan, VPN, Software & Co. – sooner or later everyone who studies or works at RWTH Aachen University uses the services we provide and may need support or have questions. For this reason, we maintain a detailed documentation portal with practical step-by-step instructions and information about IT Center Services: IT Center Help. Today we introduce you to our portal and give you helpful tips & tricks on how to use it. Read the rest of this entry »

Making Video Conferences More Efficient – Roles in Online Meetings 3/4

August 10th, 2022 | by
Illustration of a video conference with different participants

Source: Pixabay

In our blog series “Making video conferences more efficient” we have already reported on useful tools and shared first tips for better online meetings with you.

In this blog post, we will inform you about the different meeting roles of the participants, which also contribute to making a meeting more efficient.

Read the rest of this entry »

The IT Center Picture Puzzle: Service & Communication Department

August 3rd, 2022 | by
Interview photo with the Head of Department Service & Communication

Source: Own illustration

#MeetMeWednesday: We continue with our series “The IT Center Picture Puzzle“. This time we have an exciting interview with the head of department Sarah Grzemski in store for you.

The word “communication” is synonymous with the Service & Communication (SeKo) department. The reason for this will be presented to you in the current blog post. We provide exciting insights behind the various scenes of the department, which, by the way, do not only consist of support requests 😊 …. We present what makes the department special and what current projects and developments are currently in the pipeline. Be curious!

Read the rest of this entry »

#GoodToKnow: How to Request Mailing Lists?

August 1st, 2022 | by
Hand with world mail delivery on world map background

Source: Freepik

In addition to the central mail server, the IT Center also offers the setup of mailing lists. In contrast to lists that are maintained privately in a mail program, these can be used to address a larger group of people. In this blog post, you will learn how to apply for these lists and what you need to be aware of.

Read the rest of this entry »

A High Holiday: The SysAdminDay 2022

July 29th, 2022 | by
THANK YOU word paper cut

Source: freepik.com

They are the heroes of everyday life, often to be found in rooms with lots and lots of hardware. When problems of all kinds arise, their expertise is valued and their judgment trusted.

Who are we talking about? Our system administrators – SysAdmins for short.

Today – the third Friday in July – is dedicated to them:

On System Administrator Appreciation Day we celebrate our system administrators!

Read the rest of this entry »

Email Security – The Smtp Protocol and Its Problems (Sending and Receiving)

 Technical graphic for receiving and sending e-mails

Source: Freepik

In our first article on the topic of e-mail security, we gave an insight into the historical development of e-mail. We briefly explained how e-mail exchange works and referred to the statistics of the e-mail service at RWTH Aachen University.

Today we’ll tell you about the transmission protocol “Simple Mail Transfer Protocol” (SMTP) and its pitfalls.

Read the rest of this entry »

The Return of the IT-ServiceDesk

July 25th, 2022 | by
Graphic of the help offered by the IT-ServiceDesk

Don’t delay, ask the IT-ServiceDesk today!
Source: Own Illustration

The wait is over. After two long years, on 01.08.2022 the time has finally come. The IT-ServiceDesk will once again be available for your questions and concerns at the locations* “Seffenter Weg 23” and “SuperC” with the full range of services.

Since change is always part of adjustment, not everything is exactly the same as it was two years ago. We have summarized for you which services we will be offering at our various locations from August 1, 2022, what the opening hours will be and which hygiene measures will apply.

 

 

Read the rest of this entry »